Delivery of Digital Products

At Forex Expert Eas, all products are delivered digitally. Once your order is successfully completed, you will receive an email containing your product download link. Please note that we do not ship any physical items.

Delivery Timeframes:

Instant Delivery (95% of Products):
Most of our products are delivered within 1 minute after payment confirmation. Kindly check your email inbox for the download link. If you don’t see it, please check your spam or junk folder.

Pre-Order / Special Products (5% of Products):
Some items may require additional processing time. In such cases, delivery may take a few hours but will not exceed 12 hours. The estimated delivery time will be clearly mentioned on the product page.

How to Access Your Product:

  • Select Product: Choose your desired product and add it to your cart.
  • Secure Checkout: Complete your payment using our safe payment system.
  • Receive Email: A download link will be sent to your registered email address.
  • Download & Use: Download your product and start using it instantly.

If you experience any difficulty accessing your files, please contact our support team at forexexperteas@gmail.com.

Refund Policy

At Forex Expert Eas, customer satisfaction is important to us. If you encounter technical issues with any of our digital products, we are here to assist you. Refunds, if approved, will be processed back to your original payment method.

Our refund policy is valid for 7 days from the date of purchase. Requests made after 7 days will not be eligible for a refund.

Refund Eligibility

You may request a refund under the following conditions:

  • The product (EA, Indicator, or Script) fails to attach to the trading chart (for non-DLL products).
  • Errors or warnings appear in the Experts or Journal tab after proper installation.
  • The product asks for a license key or activation despite being provided as unlocked.
  • Any other verified technical issue confirmed by our support team.

Non-Refundable Cases

Refunds will not be issued in the following situations:

  • You are not satisfied with the product after purchase.
  • The product does not meet your expected performance or results.
  • Indicators lag, repaint, or behave differently than expected.
  • You mistakenly purchased the wrong product.
  • You did not achieve desired trading profits or outcomes.

Important Notice:
Forex trading involves significant risk, and results may vary depending on market conditions. Forex Expert Eas is not responsible for any trading losses or performance outcomes.

How to Request a Refund

If you believe your case qualifies for a refund, please follow these steps:

  1. Contact Support: Email us at forexexperteas@gmail.com with a detailed explanation of your issue.
  2. Submit Proof: Provide screenshots and log reports from your trading platform to help us verify the problem.
  3. Review Process: Our team will carefully review your request and notify you via email regarding approval or rejection.
  4. Refund Processing: If approved, your refund will be issued to the original payment method.

Late or Missing Refunds

If your refund has been approved but not received:

  • Check your bank account or payment method for updates.
  • Contact your payment provider if necessary.
  • If the issue persists, reach out to us at forexexperteas@gmail.com for assistance.

At Forex Expert Eas, we are committed to delivering high-quality digital trading products along with reliable customer support. We appreciate your trust in our services and are always here to help with any concerns.